{"id":1586,"date":"2024-11-27T14:16:00","date_gmt":"2024-11-27T13:16:00","guid":{"rendered":"https:\/\/test-waterkaarten.themobilecompany.com\/?post_type=faq&#038;p=1586"},"modified":"2025-11-05T12:59:26","modified_gmt":"2025-11-05T11:59:26","slug":"i-dont-see-the-right-balance","status":"publish","type":"faq","link":"https:\/\/waterkaarten.app\/en\/faq\/i-dont-see-the-right-balance\/","title":{"rendered":"The app is not showing the right number of days left on my balance"},"content":{"rendered":"\n<p>You might have just bought a subscription but it\u2019s not showing the right number of days left in your profile.<\/p>\n\n\n\n<p>Make sure the email address you sign in with is the same one you used to pay for your subscription. You can find this address in the confirmation email you received after your payment.<\/p>\n\n\n\n<p>Do you have any questions, or can we help you? Please email us at <a href=\"mailto:support@waterkaarten.app?subject=I can't see my new subscription\">support@waterkaarten.app<\/a>.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1436\" height=\"688\" src=\"https:\/\/waterkaarten.app\/wp-content\/uploads\/2021\/03\/FAQ_Tegoed_EN.jpg\" alt=\"\" class=\"wp-image-4171\" srcset=\"https:\/\/waterkaarten.app\/wp-content\/uploads\/2021\/03\/FAQ_Tegoed_EN.jpg 1436w, https:\/\/waterkaarten.app\/wp-content\/uploads\/2021\/03\/FAQ_Tegoed_EN-300x144.jpg 300w, https:\/\/waterkaarten.app\/wp-content\/uploads\/2021\/03\/FAQ_Tegoed_EN-768x368.jpg 768w, https:\/\/waterkaarten.app\/wp-content\/uploads\/2021\/03\/FAQ_Tegoed_EN-600x287.jpg 600w\" sizes=\"auto, (max-width: 1436px) 100vw, 1436px\" \/><\/figure>\n","protected":false},"author":4,"featured_media":0,"parent":0,"menu_order":0,"template":"","faq_categories":[19],"class_list":["post-1586","faq","type-faq","status-publish","hentry","faq_categories-account-en"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.1.1 - 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